FAQ
Q: How to import the file into Figma?
Please follow this link to get more info https://help.figma.com/hc/en-us/articles/360041003114-Import-files-into-Figma
Q: I need an invoice, where I can request it?
All payments are processed by Gumroad and in order to receive an invoice for your purchase, please visit https://customers.gumroad.com/article/194-i-need-an-invoice
Q: Can I purchase this product once and use it in more than one project?
Yes, you can use it in unlimited projects by purchasing only one license. This is not a license per use and you can reuse illustrations over and over again.
Q: Can multiple users share a single license?
No, one license is exclusively for one person.
Q: I want to change the email address in my Licence. Is it possible?
Yes, it is possible. In order to do this please contact me at hello@gregdlubacz.com
Q: Do you offer free updates of the product?
Yes, all updates are free and in order to get the newest version of the purchased product please follow these instructions https://customers.gumroad.com/article/199-how-do-i-access-my-purchase. Even if we add more illustrations into the purchased package you will get free update. Every time we release an update we will be sending a newsletter notifying that an update is available and ready to download.
Q: I’m a student, do you provide discounts?
Yes, we provide a 30% discount for students. In order to receive a discount you will be asked for a proof that you are actually a student.
Q: I’m creating commercial templates. Can I use illustrations in templates that will be sold on various marketplaces?
Yes, however you cannot provide source files as a part of your own product. You cannot sell or redistribute oi-oi illustrations as your own product, share source files with other people. It’s perfectly fine to use illustrations in non-editable formats for presentations of your own products.
Q: Do you offer refunds?
Yes, however this is a digital product and once illustrations are downloaded they become non-refundable.
Q: Can I use a color of my choice when editing illustrations?
Yes, you can use any colour you can only imagine. There are no limitations.
Q: How to edit colors in Sketch?
Please follow these instructions. - https://yellowww1983.wistia.com/medias/tmgy1plgv7
Q: How to edit colors in Figma?
Please follow these instructions. - https://yellowww1983.wistia.com/medias/415uya9ys4
Q: How to edit colors in Adobe XD?
Please follow these instructions. - https://yellowww1983.wistia.com/medias/easn5ejrd2
Q: I need custom illustrations created. Can you produce them for me?
Yes, please contact us for a quote at: hello@gregdlubacz.com as nothing beats a bespoke illustration.
Still need help? Please feel free to contact me if you need any further information hello@gregdlubacz.com
